100 % Quality Guarantee - A Word from the Founder & CEO

Dear Optimalprint Customer,

We strive to offer you great quality prints at lowest possible cost. Our key target group is private consumers as well as small business owners. In other words - all customers that consider it too expensive to order smaller quantities of top quality print material. We shall give you more for your money.

But we want to do more than just cut your costs. We want you to have a great overall shopping experience. This includes above all outstanding customer service fuelled by an organization that listens to you. We do not focus on what we are best at doing - we focus on what is best for our customers. Everything you purchase from us includes a 100% quality guarantee.

Finally if you for any reason want to contact me you are welcome to do this by sending me an email.

Welcome to Optimalprint!

Henrik Müller-Hansen

Quality Guarantee

Providing you with the best price is not good enough for us, we also give a quality guarantee. Please contact Customer Service within 14 days from the date you receive your order. We will refund the full price of the product(s) in question, excluding shipping and processing costs.

Certain matters are beyond our control - we cannot be responsible for:

• Design errors introduced by the customer in the document creation process.
• Spelling, punctuation or grammatical errors made by the customer.
• Poor quality or low-resolution of uploaded images, logotypes etc.
• Errors in user-selected options such as choice of finish, quantity or product type.

Always preview your designs very carefully and correct any mistakes prior to placing your order. Optimalprint does not proof documents created by its customers prior to processing. The benefits of such production are substantial savings that we pass on to you!