By registering at Optimalprint you will get access to: 1. Your personal Account to review previous orders and print invoices. 2. Your image Gallery where you can upload, edit and save digital photos and logos. 3. Your Cart where you can save all confirmed print files until you are ready to checkout. 4. Your Products where you can store favourite designs and find all your edited and ordered designs.
If you have forgotten your password just go to the
login page and click on "Forgot your password?" A new password will automatically be sent to your email address that you used when you registered on Optimalprint.
Your username is your email address and we cannot recreate an email address. We therefore recommend you to save the registration confirmation mail.
Go to
My Account and then click on "My Personal Information"
Send us an email and we will cancel your account.
On the Shopping Support page, click on "My question is not answered. I want to submit a Customer Service request" or simply call us. Optimalprint’s telephone numbers are found under
Contact Us.
The price list can be found under
PricesWe have no start-up or hidden costs. Shipment cost is the only cost we add. We cannot present distribution cost before check out since this cost is dependent on the shipping address, the size of the product and the order volume. For more information click on
Shipping and VAT.
We print with offset and digital printing techniques. All machines support top quality production and is some of the best available in the world today in terms of production quality.
We use an Online Proof System that analyse resolution and overall quality. Before you order the printed material we offer you the alternative of viewing a PDF (non-printable!) in order for you to check the final appearance. Note that colours, light, sharpness might vary from electronic format presented on your screen and the final printed material.
Our delivery delay depends on the product and shipping address. For more information please refer to the
Shipping and VAT page.
Optimalprint.com uses standard ink densities based on CMYK, an abbreviation for a colour standard used worldwide within the printing industry. Main reason is to decrease the risk of varying results from different printers such as inkjet and laser printers, tone proofing devices, high-resolution film-based proofs, and different true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Note! There is no guarantee that your print product will approximate your printed sample. For more information read -
Terms and Conditions Optimalprint.com uses standard ink densities based on CMYK in order to print with "pleasing colour" standard. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Therefore, there is no guarantee that your finished piece will look just like previously printed material from the same files or the files as they were presented on the screen. For more information read -
Terms and Conditions Normally you will receive the exact quantity you have ordered; however, volume can vary with + / - 5% vs. actual volume ordered. For more information please read our
Terms & Conditions.
We respect your right to privacy and are committed to protecting the personal information that we ask you to supply to us. For more information click on our
Privacy Policy. You can always remove information by deleting your saved templates and material under
My AccountA cookie allows a site to store state information on your computer. This information lets a Web site remember what state your browser is in. Usage of Cookies saves you time each time you access our site. You may always delete these under the privacy menu of your browser.
We take security related issues very seriously. Please inform us of any fraud related issues or concerns by sending us an e-mail to . If you would like to read more about how we view security please click on
Security Guide page.
Our automated systems and lean organization are major keys to our low price position. We have no resources to make individual changes in an order. Always take the necessary time to look over your order very carefully before finalizing it.
The status of your order will be displayed under
My Purchases. You can find your order there by order number or date
Please check you order status under
My Purchases. Review your order confirmation mail to calculate the estimated delivery time. If the shipment date for your order indicates that you have not received your order in accordance to the confirmation mail, please send an email to support@optimalprint.com
Providing you with lowest price possible, we have a fully automated production process. We cannot manually handle an individual order thus once you have paid your order, you cannot cancel it.
You can click on the magnifying glass next to your product during all stages in the order process. Also upon hovering over the product you can zoom in on the product. You can also review the PDF confirmation file that you can download on the confirmation page of your order process.
We support most of the European languages. We strongly advice you to always review the Proof PDF before ordering, especially in case you have entered text with non-Latin characters.
You can reorder a product by going to
My Purchases. Once you have found the order you want to reorder, expand the order details by clicking on the + sign in the left column. Under the product you will find a link named "Reorder".
We support all major European payment methods, such as VISA, MasterCard, American Express, Diners, and PayPal.
We only work with the biggest and most secure online payment providers in Europe. If you want to talk with us about your payment either
send us a mail or
call us.
An invoice is automatically created and stored under
My Purchases. Select the order you want an invoice for and press on the + sign in left column. Under the product click on "Download invoice (PDF)"
We do not store any credit card data. All credit card data is handled by our payment partners.
It depends on where in what country you live. To view time for shipment click here
Shipping Info
Our delivery delay depends on the product and shipping address. For more information please refer to the
Shipping and VAT page.
Shipment cost depends on weight, volume and shipment address. All shipment costs are presented under
Prices; just make sure you select the correct product format and volume.
We ship all orders with regular post and without tracking. Currently we do not offer express shipment but we are working on offering new alternatives in the near future. If you want us to launch express shipment ASAP please let us know
express@optimalprint.com It depends on the size of the package. As a general rule if your parcel is difficult to place in your postbox then it will be sent to the local post office.
To upload a photo or logo, go to
My Gallery and click on "Upload photos". We accept most file formats. Make sure to upload photos or logos with high resolution, preferably with 300 dpi or more.
You will need to check the resolution of the uploaded photos or logos and preferably use photos or logos with 300 dpi or more. Also make sure that the brightness of the photo is like you want it. You can also edit (crop, light, color etc) your photos in
My Gallery.
We do not recommend using file formats that do not support CMYK e.g. such as PNG, BMP because the colour might vary significantly when printed. See our
Colour GuideBleeds is the term for printing material when the design or colours goes right to the edge of the paper. In order to cut in a manner that gives you high quality the graphics must go 4 millimetres outside of the actual finished product, this area is called the Bleed Box. When uploading your custom PDF file your graphics must therefore go 4 millimetre outside the cut region - this will ensure that when cut your graphics will not be corrupted
We use a paper called MultiArt Silk. Info about paper thickness per product can be found here
Paper Qualities
We use a paper called MultiArt Silk. The paper thickness varies depending on the product but for most of our products it is 300 gram, i.e. thick paper quality with a half matt surface. More information about paper per product can be found on the
Paper Qualities page.
Our templates are of many different colours but all products are printed on white MultiArt Silk paper.
In order to see the colours on your screen as close as possible to printed version please calibrate your computer monitor. http://www.displaycalibration.com/. After calibrating your computer monitor, selecting your design and inserting the text, update design and thereafter click View Confirmation File
